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TERMS AND CONDITIONS


The products for sale on https://www.reginatangoshoes.com/ (hereinafter the "Site") are sold and invoiced by Regina Tango Srls, based in Viale Settembrini, 3, 47838 Riccione (RN), a company registered under no. . REA RN - 405821 of the Business Register, Tax Code VAT no. 04366380402.
email: customercare@reginatango.com
Phone: +39 335 534 5543
Hours: Monday to Friday 9.00 - 13.00 (CEST) (Redundancy fund permitting)


1. Acceptance of the general conditions of sale and conclusion of the contract


1.1 The contract stipulated between Regina Tango S.r.l.s. (hereinafter "Regina Tango") and the Customer (ie the subject, a natural person, who makes the purchase on the Site, not referable to their commercial, business or professional activity) must be considered concluded with the acceptance, even if only partial, of the order by Regina Tango. In case of non-acceptance of the order, Regina Tango will in any case promptly notify the Customer.


1.2 By placing an order in the various ways provided, according to the order form on the Site (hereinafter the "Order"), the Customer declares to have read all the information provided to him during the purchase procedure and to accept in full these general conditions (hereinafter the "Conditions").


1.3 These Conditions may be printed or saved on a durable medium, in compliance with the provisions of art. 12 of Legislative Decree 70/2003 and art. 51 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014.

2. How to purchase


2.1 The products offered for sale by Regina Tango are only those present on the Regina Tango website at the time the Order is placed, as described in the relevant information sheets.

2.2 In any case, it is understood that the images accompanying the description of a product are for informational purposes only and may not be perfectly representative of its characteristics but differ, for example. by color and size (also due to the browser and monitor used for accessing the Site and viewing the images).

2.3 In order to place an Order, the Customer must fill in the relevant form on the Site in its entirety and send it after having carefully read the Conditions, as well as the characteristics of the product and / or products he intends to purchase. The Customer must also request Regina Tango, if desired, to issue a tax invoice relating to the purchase, pursuant to art. 22 D.p.R. n. 633/1972.

2.4 Correct receipt of the Order is confirmed by Regina Tango by means of an e-mail reply, sent to the e-mail address supplied by the Customer. This confirmation message will summarize the purchase conditions, as required by the applicable legislation, as well as the data entered in the Order by the Customer, so that the same can verify the same and possibly communicate without delay the necessary corrections of incorrect data.

3. Prices and Payment Methods

3.1 The prices indicated on the site are to be considered inclusive of taxes and VAT. Any shipping costs or payment costs are in any case communicated in advance to the Customer through the site or these Conditions.

3.2 The following payment methods are envisaged:

(i) PayPal
For the payment the Paypal circuit can be used by the customer according to the specific methods of the same.

(ii) Credit Card
In cases of purchase of goods with credit card payment methods, the transaction can take place through the secure Paypal server or other secure server chosen by Regina Tango.
In no case and at no stage of the payment Regina Tango will be able to know the information relating to the Customer's credit card, transmitted via a secure connection directly to the website of the bank that manages the transaction. No computer archive of Regina Tango will keep such data and therefore in no case Regina Tango can be held responsible for any fraudulent and improper use of credit cards by third parties upon payment.

(iii) Bank transfer (only for European Union countries)
In case of purchase by bank transfer, the bank details for the payment will be displayed. The shipment of the goods will take place only upon actual receipt of the payment in the bank.
The customer will be able to pay the order within 7 days from the date of purchase confirmation. After ten days, the order will be canceled and another one will need to be placed.
Some payments require a fee for each transaction, any redemption fees will be deducted.
We remind you that in the case of payment with Paypal, the amount of the Paypal commission percentage is not included in the refund of the return.


4. Delivery of products and related costs

4.1 The purchased products will be shipped to the address indicated by the Customer in the Order within 24-48 hours from the acceptance of the Order by Regina Tango and delivered within 2-5 working days (Attention: due to the covid emergency, shipments may be delayed), at the cost specifically indicated on the Site before sending. of the Order. Regina Tango reserves the right to accept or not deliveries requested outside the Italian or European borders. In any case, for deliveries to be made outside the Italian borders, the shipping costs and delivery times may vary.


4.2 With regard to deliveries required in countries outside the European Union, any import customs fees will be borne by the recipient. The Customer is therefore invited to contact the customs authorities of their country in advance to check the costs and any import limits. The countries where DDP service is provided are: China, Japan, Hong Kong, USA, Russia, Belarus, Ukraine, Georgia, Azerbajian and Kazakhstan.

4.3 The delivery times indicated by Regina Tango must be considered as purely indicative and a delay with respect to them, or any delivery made with subsequent split shipments does not entitle the Customer to refuse the delivery itself and to request compensation or compensation.

4.4 At the time of delivery of the products, the Customer is required to check:
that the number of packages delivered corresponds to what is indicated in the transport document.
that the packaging is intact, not damaged, nor wet or otherwise altered, even in the sealing materials (adhesive tape).
Any damage to the packaging and / or the product or the mismatch in the number of packages or indications, must be immediately detected, placing a specific indication on the product delivery document to be returned to the courier.

Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, in accordance with the procedures set out in this document.

5. Right of withdrawal

We do not accept returns on discounted products, on sale or customized by the customer.

5.1 Pursuant to art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without the need to give reasons and without any penalty, within 14 (fourteen) working days from the date of receipt of the products.

5.2 To exercise the right of withdrawal referred to in the previous article 5.1, the Customer must send Regina Tango a communication to that effect, within the terms indicated, to the following email address customercare@reginatango.com, and use the appropriate form on the Site .
Users must fill in the form at this address:


https://form.jotformeu.com/81783344442358

5.3 In case of withdrawal, the Customer must return the products to Regina Tango at his own expense within 14 (fourteen) days of the withdrawal itself, only after our confirmation with the instructions for making the return.
The goods must be returned intact, complete with all its parts and in the original packaging (envelopes and packages), kept and possibly used for the time strictly necessary to establish and verify their nature, characteristics and size, according to normal diligence, without are signs of wear or dirt, in compliance with the following conditions:
the right of withdrawal may apply to the product purchased in its entirety; in fact, it is not possible to exercise withdrawal only on part of the purchased product (eg: accessories, complements, etc ...);
for the withdrawal to be possible, the product must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, tags, tags, seals, and protective film in the case of shoes, etc...);
the shipping costs (and any customs fees, if any) for returning the goods will be the sole responsibility of the Customer.
the shipment, until the certificate of receipt in the warehouse indicated by Regina Tango, is under the complete responsibility of the customer;
in case of damage to the goods during transport, Regina Tango will notify the Customer, to allow him to promptly file a complaint against the courier he has chosen and obtain the relative reimbursement; the product will then be made available to the customer, simultaneously canceling the request for withdrawal;
Regina Tango will not be liable in any way for damage, theft, loss occurring during or in any case depending on the return shipment.

5.4 Regina Tango will refund the customer the full amount already paid, net of any additional shipping costs pursuant to art. 56, paragraph 2, of Legislative Decree 21/14), within 14 (fourteen) days of withdrawal, by means of a transfer of the amount charged, using the same payment method used by the Customer for the initial transaction, unless otherwise agreed. In any case, the Customer will not bear any costs as a consequence of this refund. Regina Tango may suspend the refund until the returned product is received or until the Customer proves that he has correctly returned the product, whichever is earlier.

5.5 In any case, the Customer will lose the right of withdrawal in cases where Regina Tango ascertains that:
the returned product and / or its accessories, and / or its packaging are not intact;
the product is missing its external packaging and / or original internal packaging;
the product lacks integral elements and / or accessories (eg closures, laces, buckles, etc.).
In case of forfeiture of the right of withdrawal, Regina Tango will return the purchased product to the sender, charging the shipping costs to the sender and, if already reimbursed, the price of the product.

6. Guarantees

6.1 The warranty for lack of conformity will apply provided that the relevant product has been used correctly, in compliance with its intended use and as provided in the instructions for use and washing present in and / or with the product.

7. Complaints and requests for information

7.1 Any complaint or request for information can be addressed to Regina Tango at the following addresses Regina Tango S.r.l.s., based in Viale Settembrini, 3, 47838 Riccione (RN), Tel +39 335 534 5543 email: customercare@reginatango.com

8. Privacy

8.1 The personal data collected with the placing of the Order will be processed by Regina Tango for the sole purpose of satisfying the express requests of the Customer, in compliance with EU Regulation 2016/679 and the privacy policy on the site. Any further processing will be carried out only with the express consent of the Customer.

9. Applicable law and competent court


9.1. These Conditions of Sale are governed in every aspect by Italian law. For any dispute relating to the interpretation, execution and these Conditions of Sale, the Court of the place where the Customer, as a consumer, has his residence will be competent.

9.2. If any of the provisions contained in these Conditions of Sale are considered invalid, void or unenforceable for any reason, this provision will be considered separate and will not affect the validity and applicability of the other provisions.