TERMS AND CONDITIONS
The products for sale on https://www.reginatangoshoes.com/ (hereinafter the "Site") are sold and invoiced by Regina Tango S.r.l.s., based in Viale Settembrini, 3, 47838 Riccione (RN), a company registered under no. REA RN - 405821 of the Register of Companies, C.F. P. IVA no. 04366380402.
email: customercare@reginatango.com
Hours: Monday through Friday 9 a.m. - 1 p.m. (CEST) (Layoffs permitting)
1. Acceptance of the general conditions of sale and conclusion of the contract
1.1 The contract concluded between Regina Tango S.r.l.s. (hereinafter referred to as "Regina Tango") and the Client (i.e. the person, natural person, who makes the purchase on the Website, not referable to his or her own commercial, entrepreneurial or professional activity) shall be deemed concluded with the acceptance, even partial, of the order by Regina Tango. In the event of non-acceptance of the order, Regina Tango will in any case promptly notify the Client.
1.2 By placing an order in the various ways provided, according to the order form present on the Website (hereinafter the "Order"), the Client declares that he/she has read all the indications provided to him/her during the purchase procedure and fully accepts these general conditions (hereinafter the "Conditions").
1.3 These Conditions may be printed or saved on a durable medium, in compliance with the provisions of Article 12 of Legislative Decree 70/2003 and Article 51 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014.
2. Methods of purchase
2.1 The products offered for sale by Regina Tango are only those present on the website of Regina Tango at the time of placing the Order, as described in the relevant information sheets.
2.2 It remains in any case understood that the images accompanying the descriptive sheet of a product are for information purposes only and may not be perfectly representative of its characteristics but may differ e.g. in color and size (also due to the browser and monitor used to access the Site and view the images).
2.3 In order to place an Order, the Client must fill out the relevant form on the Site in its entirety and submit it after carefully reviewing the Conditions, as well as the characteristics of the product and/or products he/she intends to purchase. The Client must also request Regina Tango, if he/she so desires, the issuance of a tax invoice relating to the purchase, pursuant to Article 22 of Presidential Decree No. 633/1972.
2.4 The correct receipt of the Order is confirmed by Regina Tango by means of a reply by e-mail, sent to the e-mail address communicated by the Client. This confirmation message will summarize the conditions of purchase, as provided for by the applicable regulations, as well as the data entered in the Order by the Client, so that the same can verify them and, if necessary, communicate without delay the necessary corrections of incorrect data.
3. Prices and Methods of Payment
3.1 The prices indicated on the site are to be considered inclusive of taxes and VAT. Any shipping costs or payment charges are in any case communicated in advance to the Customer through the site or these Conditions.
3.2 The following payment methods are provided:
(i) PayPal.
The Paypal circuit may be used by the Customer for payment in accordance with its specific terms.
(ii) Credit Card.
In cases of purchase of the goods with mode of payment Credit Card, the transaction may take place through the Paypal secure server or other secure server chosen by Regina Tango.
Under no circumstances and at no stage of the payment Regina Tango will be able to know the information relating to the Customer's credit card, transmitted via secure connection directly to the site of the banking institution handling the transaction. No computer file of Regina Tango will retain such data and therefore under no circumstances will Regina Tango be held liable for any fraudulent and improper use of credit cards by third parties at the time of payment.
(iii) Wire Transfer (European Union countries only).
In case of purchase by bank transfer, the bank details for payment will be displayed. The shipment of the goods will take place only upon actual receipt of payment in the bank.
The customer will be able to settle the order within 7 days from the date of confirmation of purchase. After the ten days, the order will be cancelled and another order will have to be placed.
Some payments require a fee for each transaction, any refund fees will be deducted.
Please note that in the case of Paypal payment, the amount of Paypal's commission percentage is not included in the return refund.
4. Delivery of products and related expenses
4.1 The purchased products will be shipped to the address indicated by the Client in the Order within 24-48 hours from the acceptance of the Order by Regina Tango and delivered within 2-5 business days (please note: due to the covid emergency, shipments may be delayed), at the cost specifically indicated on the Site before the Order is placed. Regina Tango reserves the right to accept or not accept deliveries requested outside Italian or European borders. In any event, for deliveries to be made outside Italian borders, shipping costs and delivery times may vary.
4.2 With regard to deliveries requested in countries outside the European Union, any customs import charges will be borne by the recipient. The Customer is therefore invited to contact in advance the customs authorities of his country to verify the costs and possible import limits. Countries where DDP service is provided are: China, Japan, Hong Kong, USA, Russia, Belarus, Ukraina, Georgia, Azerbajian and Kazakhstan.
4.3 The delivery times indicated by Regina Tango are to be considered as purely indicative and a delay with respect to the same, or any delivery made by successive split shipments shall not entitle the Client to the refusal of the same delivery and the claim for compensation or indemnity.
4.4 Upon delivery of the products, the Customer shall check:
that the number of packages being delivered corresponds to that indicated in the transport document.
that the packaging is intact, not damaged, nor wet or otherwise altered, even in the sealing materials (adhesive tape).
Any damage to the packaging and / or the product or the mismatch in the number of packages or indications, must be immediately detected, making a specific indication on the delivery document of the product to be returned to the courier.
Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, in the manner provided herein.
5. Right of Withdrawal
We do not accept returns on products that are discounted, on sale or customized.
5.1 Pursuant to Article 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without the need to give reasons and without penalty, within 14 (fourteen) working days from the date of receipt of the products.
5.2 In order to exercise the right of withdrawal referred to in Article 5.1 above, Customer must send Regina Tango a notice to that effect, within the terms indicated, to the following email address customercare@reginatango.com, and use the appropriate form on the Website.
Users must complete the form found at this address:
5.3 In case of withdrawal, the Customer must resend the products to Regina Tango at its own expense within 14 (fourteen) days from the withdrawal itself, only after our confirmation with the instructions for making the return.
The goods must be returned intact, complete with all its parts and in the original packaging (envelopes and packages), kept and possibly used for the time strictly necessary to establish and verify its nature, characteristics and size, according to normal diligence, without any signs of wear or dirt, in accordance with the conditions below:
the right of withdrawal may apply to the product purchased in its entirety; in fact, it is not possible to exercise withdrawal only on part of the product purchased (ex: accessories, complements, etc...);
for the withdrawal to be possible, the product must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, tags, seals, and of protective film in the case of shoes, etc...);
shipping costs (and customs fees, if any) for the return of the goods will be the sole responsibility of the Customer. Even if the package is not picked up, the customs fees of the return are the responsibility of the customer.
the shipment, until the certificate of receipt in the warehouse indicated by Regina Tango, is under the full responsibility of the customer;
in the event of damage to the goods during transport, Regina Tango will notify the Client, to enable him to file a timely complaint against the carrier of his choice and obtain a refund; the product will then be made available to the Client, simultaneously cancelling the request for withdrawal;
Regina Tango shall not be liable in any way for damage, theft, loss occurring during or otherwise in dependence of the shipment for return.
5.4 Regina Tango will refund the Client the full amount already paid, net of any additional shipping costs pursuant to Article 56, paragraph 2, of Legislative Decree 21/14), within 14 (fourteen) days from the withdrawal, by means of a transfer procedure of the amount charged, using the same means of payment used by the Client for the initial transaction, unless otherwise agreed. In any case, the Client will not incur any cost as a consequence of said refund. Regina Tango may suspend the refund until receipt of the returned product or until the Customer demonstrates that it has properly returned the product, whichever is earlier.
5.5 In any case, the Client shall forfeit the right of withdrawal in cases where Regina Tango ascertains that:
the returned product and/or its accessories, and/or its packaging are not intact;
the product is missing its outer packaging and/or original inner packaging;
the product is missing elements integral to the same and/or accessories (e.g. closures, laces, buckles, etc.).
In the event of forfeiture of the right of withdrawal, Regina Tango will return to sender the product purchased, charging the same shipping costs and, where already refunded, the price of the product.
6. Warranties
6.1 The warranty for defects of conformity shall apply provided that the relevant product has been used correctly, in accordance with its intended use and with the provisions of the instructions for use and washing present in and/or with the product.
7. Complaints and inquiries
7.1 Any complaint or request for information may be addressed to Regina Tango at the following addresses Regina Tango S.r.l.s., headquartered in Viale Settembrini, 3, 47838 Riccione (RN), customercare@reginatango.com
8. Privacy
8.1 Personal data collected with the submission of the Order will be processed by Regina Tango for the sole purpose of fulfilling the express requests of the Client, in compliance with EU Regulation 2016/679 and the privacy policy on the website. Any further processing will be carried out only with the express consent of the Customer.
9. Applicable law and competent court
9.1. These Conditions of Sale are governed in all their aspects by Italian law. For any dispute relating to the interpretation, execution and of these Terms of Sale, the Court of the place where the Customer, as a consumer, has his residence will be competent
9.2. Should any of the provisions contained in these Terms of Sale be deemed invalid, void or unenforceable for any reason whatsoever, such provision shall be deemed severed and shall not affect the validity and enforceability of the other provisions.
10. Conditions of Use of Gift Certificates.
10.1 Use of Gift Certificates. Gift Vouchers may be used only for the purchase of eligible products at www.reginatangoshoes.com. The voucher code can be entered into the shopping cart once you log in. The order total is deducted from the Gift Voucher balance. If the order total is greater than the value of the Gift Certificate, the difference must be paid using another payment method among those accepted at reginatangoshoes.com. No additional fees are charged when Gift Certificates are used.
10.2 Limitations. Gift Certificates and the remaining balance thereof shall be valid for one year from the date of issue. Gift Vouchers may not be used to purchase other Gift Vouchers or for unauthorized commercial purposes. Gift Certificates may not be reloaded, resold, redeemed for cash, or used in any manner otherwise prohibited by our Gift Certificate policy reginatangoshoes.com. The remaining balance of a Gift Certificate associated with a reginatangoshoes.com account may not be transferred to another reginatangoshoes.com account.
10.3 Risk of Loss. Risk of loss and title to a Gift Certificate shall pass to the purchaser upon electronic transmission of the Gift Certificate to the purchaser or designated recipient or upon their delivery to the carrier, as applicable. We disclaim any liability for loss, theft, destruction or unauthorized use by you of Gift Certificates.
10.4 Fraud. In the event that a fraudulently generated or obtained Gift Certificate is used to make purchases from reginatangoshoes.com, we reserve the right to terminate customer accounts and charge the amount of orders to alternative payment methods.
10.5 Limitation of Liability. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, RELATING TO GIFT CERTIFICATES, INCLUDING WITHOUT LIMITATION, EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT OF FAILURE OF THE GIFT CERTIFICATE YOU MAY ONLY REQUEST, AND WE SHALL BE SOLELY RESPONSIBLE FOR, REPLACEMENT OF SUCH GIFT CERTIFICATE. WHERE APPLICABLE STATUTORY PROVISIONS DO NOT PERMIT LIMITATIONS ON WARRANTIES OR EXCLUSIONS OR LIMITATIONS OF LIABILITY WITH RESPECT TO CERTAIN DAMAGES, SOME OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY AND YOU MAY HAVE ADDITIONAL RIGHTS.
10.6 General Provisions. The General Terms and Conditions of Use and Sale of reginatangoshoes.com shall apply. Gift Certificates are issued by Regina Tango S.r.l.. We reserve the right to request additional information about your identity, ownership of the Gift Voucher or reginatangoshoes.com account, or indication of an additional payment method before adding a Gift Voucher to your reginatangoshoes.com account or reginatangoshoes.com Gift Voucher balance. We reserve the right to modify these terms and conditions from time to time at our discretion. These terms and conditions are enforceable to the extent permitted by law.
10.7 Indicate in the notes any personalization or dedication, the voucher will be emailed to the account holder who made the purchase.
