Shipping and delivery
All our products are prepared and shipped from our central warehouse in the province of Rimini, Italy.
Orders are processed 24/7 and prepared from our warehouse from 9 am to 1 pm Monday through Friday.
Delivery is within 1 business day for all orders placed by 1 pm on the current day (or 4-5 business days in UAE, Canada, Australia, Japan), for all orders placed after 1 pm delivery is guaranteed within 2 business days. All orders are processed Monday through Friday, excluding holidays. During the checkout process, more information is available on shipping costs and times. There is no request for delivery on specific days and times.
Orders placed after 12 noon on Friday will be prepared the following Monday.
Please be advised that new user orders may exceptionally have slightly longer shipping times in case of any necessary verifications on the order.
We cannot guarantee that it is possible to change orders that have been paid for and entered into our system, as their processing is automated.
Delivery of the Products you have purchased will be made by specially appointed courier to the address you have indicated. Please provide a telephone number so that the courier can contact you for delivery.
Shipping charges, unless otherwise indicated, are added to the total cost of your order and will be specified during the check-out process, before you complete the purchase process.
Charges are calculated automatically based on weight, volume of items purchased, and geographic area of delivery reference.
Nothing will be due to the courier upon delivery of your package. Shipping costs vary based on the country of destination.
The shipper used is DHL.
Below is the list of countries where we routinely deliver, prices are the approximate minimums for one pair of shoes and may vary without notice:
Nazione |
Costi Spedizione |
Australia |
65,00 € |
Austria |
24,00 € |
Belgium |
24,00 € |
Bulgaria |
35,00 € |
Canada |
35,00 € |
Croatia |
25,00 € |
Cyprus |
24,00 € |
Czech Republic |
24,00 € |
Denmark |
25,00 € |
Estonia |
35,00 € |
Finland |
25,00 € |
France |
24,00 € |
Germany |
24,00 € |
Greece |
25,00 € |
Hungary |
25,00 € |
Ireland |
25,00 € |
Italy |
12,00 € |
Japan |
25,00 € |
Latvia |
40,00 € |
Lithuania |
25,00 € |
Luxembourg |
25,00 € |
Malta |
25,00 € |
Netherlands |
25,00 € |
Norway |
27,00 € |
Poland |
25,00 € |
Portugal |
25,00 € |
Romania |
25,00 € |
Russia |
35,00 € |
Slovakia |
25,00 € |
Slovenia |
25,00 € |
South Korea |
50,00 € |
Spain |
25,00 € |
Sweden |
25,00 € |
Switzerland |
27,00 € |
United Kingdom |
25,00 € |
United States |
65,00 € |
You will be able to check the status of your shipment directly from the courier's website, thanks to the references that will be communicated to you by e-mail at the same time as the shipment notification.
After a few unsuccessful delivery attempts, the goods will remain in storage and must be picked up at the courier's warehouse.
Warning:
Regina Tango Srls takes the utmost care in packing the products.
In the event that, upon delivery, the package appears to be damaged on the outside or broken, please make the following statement on the Transportation Document, along with your signature and that of the courier: "I accept the package(s) subject to inspection because it is damaged."
We also ask you to immediately notify us of your acceptance with reservation at the following address: customercare@reginatango.com
If the courier refuses to let you place the reserve check, please reject the shipment immediately.
In this case, please notify us of the rejection at the following address: customercare@reginatango.com
TAXES AND DUTIES
There are no additional charges or duties on products marketed in European Union countries, in case of sale in non-EU countries, any taxes and duties, will be borne by the customers.
PRICES
Product prices are shown on the website and the currency is in Euro
All prices are exclusive of shipping charges. Shipping charges are calculated for each order. The exact amount of shipping charges depends on the country to which the order is to be shipped. For more information on shipping charges by country, see our Shipping and Delivery Information.
Regina Tango Srls reserves the right to change prices at www.reginatangoshoes.com at any time without notice. Changes will not affect orders for which an Order Confirmation has already been sent.
RETURNS
If, on the other hand, your new REGINA® product hasn't made you fall in love, there's no problem, because within 10 days of sending it, you have the option to return it by following the instructions on our terms and conditions page.
Please note: return is not possible for custom shoes made specifically to the customer's specifications.