Benvenuti in Regina Tango Shoes

Shipping and delivery

All our products are prepared and shipped from our central warehouse in the province of Rimini, Italy.

Orders are processed 24/7 and prepared from our warehouse from 9 am to 1 pm Monday through Friday.

Delivery is within 1 business day for all orders placed by 1 pm on the current day (or 4-5 business days in UAE, Canada, Australia, Japan), for all orders placed after 1 pm delivery is guaranteed within 2 business days. All orders are processed Monday through Friday, excluding holidays. During the checkout process, more information is available on shipping costs and times. There is no request for delivery on specific days and times.

Orders placed after 12 noon on Friday will be prepared the following Monday.

Please be advised that new user orders may exceptionally have slightly longer shipping times in case of any necessary verifications on the order.

We cannot guarantee that it is possible to change orders that have been paid for and entered into our system, as their processing is automated.

Delivery of the Products you have purchased will be made by specially appointed courier to the address you have indicated. Please provide a telephone number so that the courier can contact you for delivery.

Shipping charges, unless otherwise indicated, are added to the total cost of your order and will be specified during the check-out process, before you complete the purchase process.

Charges are calculated automatically based on weight, volume of items purchased, and geographic area of delivery reference.

Nothing will be due to the courier upon delivery of your package. Shipping costs vary based on the country of destination.

The shipper used is DHL.

Below is the list of countries where we routinely deliver, prices are the approximate minimums and may vary without notice:

Nazione

Costi Spedizione

Australia

65,00 €

Austria

24,00 €

Belgium

24,00 €

Bulgaria

35,00 €

Canada

35,00 €

Croatia

25,00 €

Cyprus

24,00 €

Czech Republic

24,00 €

Denmark

25,00 €

Estonia

35,00 €

Finland

25,00 €

France

24,00 €

Germany

24,00 €

Greece

25,00 €

Hungary

25,00 €

Ireland

25,00 €

Italy

12,00 €

Japan

25,00 €

Latvia

40,00 €

Lithuania

25,00 €

Luxembourg

25,00 €

Malta

25,00 €

Netherlands

25,00 €

Norway

27,00 €

Poland

25,00 €

Portugal

25,00 €

Romania

25,00 €

Russia

35,00 €

Slovakia

25,00 €

Slovenia

25,00 €

South Korea

50,00 €

Spain

25,00 €

Sweden

25,00 €

Switzerland

27,00 €

United Kingdom

25,00 €

United States

65,00 €

You will be able to check the status of your shipment directly from the courier's website, thanks to the references that will be communicated to you by e-mail at the same time as the shipment notification.

After a few unsuccessful delivery attempts, the goods will remain in storage and must be picked up at the courier's warehouse.

Warning:

Regina Tango Srls takes the utmost care in packing the products.

In the event that, upon delivery, the package appears to be damaged on the outside or broken, please make the following statement on the Transportation Document, along with your signature and that of the courier: "I accept the package(s) subject to inspection because it is damaged."

We also ask you to immediately notify us of your acceptance with reservation at the following address: customercare@reginatango.com

If the courier refuses to let you place the reserve check, please reject the shipment immediately.

In this case, please notify us of the rejection at the following address: customercare@reginatango.com

TAXES AND DUTIES

There are no additional charges or duties on products marketed in European Union countries, in case of sale in non-EU countries, any taxes and duties, will be borne by the customers.

PRICES

Product prices are shown on the website and the currency is in Euro

All prices are exclusive of shipping charges. Shipping charges are calculated for each order. The exact amount of shipping charges depends on the country to which the order is to be shipped. For more information on shipping charges by country, see our Shipping and Delivery Information.

Regina Tango Srls reserves the right to change prices at www.reginatangoshoes.com at any time without notice. Changes will not affect orders for which an Order Confirmation has already been sent.

RETURNS

If, on the other hand, your new REGINA® product hasn't made you fall in love, there's no problem, because within 10 days of sending it, you have the option to return it by following the instructions on our terms and conditions page.

Please note: return is not possible for custom shoes made specifically to the customer's specifications.